21000 Privacy Policy — Protecting Your Information
This policy explains how the 21000 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to taking your privacy seriously.
Effective date: 1 January 2026. This policy applies to all users accessing the 21000 platform.
Information We Collect
When you register or use the 21000 platform, we collect several categories of information to keep our services running safely and efficiently. The information collected includes:
Your full name, email address, phone number, date of birth, and password as provided during registration. This information is used to verify your identity and manage your account.
IP address, device type, operating system, web browser, and general location data. This information helps us detect suspicious activity and optimise the user experience across different devices.
Records of MYR deposit and withdrawal transactions, including payment methods used such as FPX, Touch 'n Go, or Maybank. Full account numbers are not stored directly in our systems.
Records of platform activity including games played, bets placed, session duration, and navigation patterns. This data is used to enhance our services and detect unusual behaviour.
How Your Information Is Used
The 21000 platform uses the information collected solely for legitimate purposes necessary to deliver better services to users in Malaysia. The key purposes of data use are as follows:
- Verifying user identity during registration and login for account security
- Processing MYR deposits and withdrawals accurately and securely
- Sending important notifications relating to your account, transactions, and platform updates
- Detecting and preventing fraud, money laundering, and unauthorised access
- Analysing usage patterns to improve platform design and user experience
- Complying with legal and regulatory requirements applicable to platform operations
- Providing responsive and relevant customer support
We do not use your information for any third-party marketing purposes without your explicit consent. Users may opt out of promotional communications by contacting our support team.
Use of Cookies and Tracking
21000 uses cookies and similar tracking technologies to enhance your browsing experience on the platform. Cookies are small text files stored on your device when you visit our site.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as login session authentication and security. Cannot be disabled.
- Performance Cookies: Collecting anonymised data on how users interact with the platform to help us improve our services.
- Preference Cookies: Saves your preferences such as language and display settings to make future sessions more convenient.
You can manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. By continuing to use the 21000 platform, you agree to the use of cookies as described in this policy.
Data Storage, Security & Sharing
All data transmitted between your device and 21000's servers is protected by SSL encryption. Passwords are stored in a hashed format that cannot be reversed. Access to user data is restricted to staff with a specific need only.
Active account information is retained for as long as your account remains active. Once an account is closed, data required for financial record-keeping and legal compliance is retained for the period specified by applicable regulations before being securely deleted.
21000 does not sell or rent users' personal information to third parties. We only share necessary data with authorised payment processors, platform technology providers, and relevant authorities when required by law.
User data is stored on protected servers. Where data needs to be transferred across borders, we ensure that protections equivalent to Malaysian standards are applied through appropriate data transfer agreements.
Your Rights as a User & How to Contact Us
As a 21000 platform user in Malaysia, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold in relation to your account at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to our legal obligations for financial record retention.
To exercise any of the rights above, or if you have any questions or concerns about how 21000 handles your personal information, please contact our privacy team:
Email: [email protected]
Response within 3–5 business days. We may require identity verification before processing data-related requests.
This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Users will be notified of significant changes via platform notifications or their registered email. The date of the latest update will always be stated at the top of this document.